Privacy Policy – Love My Horse

Last updated: October 2025

At Love My Horse, we respect your privacy and are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, make a purchase, or interact with us in any way.

What Information We Collect

At Love My Horse, we may collect the following personal information to process your order and provide better service:

Your name
Email address
Billing and shipping address
Phone number
Payment details (processed securely through our payment gateway – we never store your card information)
Order history
IP address and basic device/browser details
Any information you choose to share when contacting us for support or inquiries

How We Collect Your Information

We collect your personal information when you:

Place an order through our website
Subscribe to our newsletter or marketing updates
Contact us via email, social media, or website forms
Enter a competition or promotion run by Love My Horse
Browse our website, where cookies and tracking tools may collect basic usage data

This helps us provide a smoother shopping experience, process orders efficiently, and keep you informed about offers or updates (only if you’ve chosen to receive them).

How We Use Your Information

We use your personal information to:

Process and deliver your orders quickly and accurately
Communicate order updates and respond to customer service inquiries
Send newsletters or marketing emails (only if you’ve subscribed)
Improve your shopping experience and website performance
Comply with legal and regulatory obligations

We value your privacy and will never sell or share your personal information with unauthorised third parties.

Disclosure to Third Parties

We may share your information with a small number of trusted third-party partners who help us run Love My Horse safely and efficiently, including:

Payment processors: PayPal, Afterpay, bank transfer, and credit card services
Shipping carriers: Australia Post
Email marketing providers: Brevo (for newsletters and updates you’ve subscribed to)
IT and website service providers: to maintain our secure online store
Legal or regulatory authorities: if required by law

We never sell, rent, or trade your personal information. All partners are carefully selected to ensure your data is handled securely and responsibly.

Cookies and Tracking

Our website uses cookies and analytics tools to enhance functionality, personalise content, and improve your overall shopping experience.

You can manage or disable cookies at any time through your browser settings. Please note that some features of the website may not function as intended if cookies are disabled.

Marketing and Communications

Our website uses cookies and analytics tools to enhance functionality, personalise content, and improve your overall shopping experience.

You can manage or disable cookies at any time through your browser settings. Please note that some features of the website may not function as intended if cookies are disabled.

Your Privacy Rights

Under Australian privacy law, you have the right to:

Access the personal information we hold about you
Request corrections to any inaccurate or outdated details
Withdraw consent for receiving marketing communications at any time
Lodge a privacy complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your rights have been breached

We’re committed to handling all privacy matters promptly and respectfully.

Policy Updates & Contact Information

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal obligations. Any updates will be published on this page, with the revised date clearly shown at the top.

If you have any questions or concerns about how we handle your personal information, or wish to exercise your privacy rights, please contact us directly:

📧 Email: lovemyhorserugs@gmail.com

We take your privacy seriously and are always happy to help.