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Love My Horse - Shipping Instruction
We are confident and proud to use Australia Post
for all your precious deliveries.
Shipping & Dispatch
- We aim to dispatch orders within 2 working days of receiving orders.
- Once dispatched, delivery typically takes 3–7 working days; however, please note that shipping to rural areas, Western Australia, and Tasmania may take longer.
- If you have not received your order within 7 working days of dispatch, please contact our customer service team so we can help resolve the issue.
Postage Costs
- The postage cost for the first rug is approximately $20.
- Orders over $200 qualify for free shipping to metropolitan areas, excluding Clydesdale rugs.
- If you have already placed an order and would like to add more rugs for combined free postage, please get in touch before your order is packed. Once an order is packed, we are no longer able to add additional items.
Tracking
- Once your items are shipped, you will receive an SMS from Australia Post containing your tracking number.
- Visit the Australia Post website and enter your tracking number to monitor your parcel’s journey.
Shipping to New Zealand
- We are happy to ship to New Zealand!
- Before placing an order, please contact us directly at lovemyhorserugs@gmail.com to discuss applicable postage rates and ensure a smooth transaction.
Returns & Exchange Policy
We want you to be completely happy with your purchase from Love My Horse! If for any reason you're not satisfied, we gladly accept returns of clean, unused rugs within 30 days of delivery.
Return Conditions
Rugs must be in original, saleable condition – clean, dry, and free from hair, dirt, or signs of wear.
Items that have been worn or used cannot be returned due to hygiene reasons.
Buyer is responsible for initial postage and return postage costs.
Need a Different Size?
- We’re happy to help with size exchanges!
- However, please note that additional postage charges will apply for sending out the replacement rug.
How to Start a Return
To request a return or exchange, email us at lovemyhorserugs@gmail.com with your order number and reason for return. We'll guide you through the process quickly.
We’re committed to providing you with the best possible service, ensuring your order arrives safely and on time